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Frequently Asked Questions

 

Do you have a catalogue?

We do not have a printed catalogue, as all our general prices are available on the website.  Please contact us for a quote on a specific garment, or more photographs.

Do you ready made garments?

Generally no, however from time to time garments are available.  When they are, an extra page is added to the website, titled "Ready to Wear".

How long will it take to receive my garment?

All garments are handmade to your requirements, and usually take 6 weeks to complete, however Easter and Christmas are peak periods, and you should allow an extra two weeks.  You will be given a definite delivery date when you book your garment.

How will you deliver my garment?

There is no handling fee, only the actual packaging and shipping costs are charged.  For Australian deliveries we recommend either Registered Mail (includes insurance up to $100, extra purchased as required) or Express Post (which is not insured).  Registered Mail can take up to a week for delivery, while Express Post is generally overnight (2 days for some rural areas).

International Deliveries are only sent as Insured Articles.  Air Mail takes one to two weeks to U.S.A., and Economy Air three to four weeks.

Courier Delivery can be arranged.

Do I have to pay a deposit?

One third of the cost of garment is required at the time of booking.  The balance to be received before the garment is posted.

How can I pay?

Australian Customers can pay by Bankcard, Mastercard & Visa, Cheque or Money Order.

Overseas Customers can pay by Mastercard & Visa or Western Union.

We do not have secure facilities for Credit Card payments online.  Details can be phone, faxed or mailed to us.  NEVER EMAIL your Credit Card details to anyone.